Now it has been confirmed that Charters Citroen of Aldershot is to re-open 1st June 2020 (with the Sales Department available initially by appointment only), we’d like to highlight the changes we have made in response to this pandemic.
We have put together a collection of processes that ensure customer and staff safety and instead of reading them all, we urge you to view our videos, filmed by Matthew Thatcher (Sales Manager at Charters Citroen) and Emily McQueen (for our service department).
Protection for our sales customers
Our sales customers can visit us when they book an appointment from Monday 1st June. A sanitising station greets each customer. Please follow the signage on the floor; ensuring a 2-metre space between you and any other customer or staff member.
All vehicles are now locked (unless you request us to open them). Once opened to you, the seals are broken and we will re-sanitise the vehicle for the next inspection.
All sales desks have perspex screens ensuring customer and staff safety. Please ensure you are seated behind the yellow and black marks on the floor.
If seeking a test drive then we will accompany a single test driver whilst a member of our team will be sat in the back of the vehicle and wearing a protective mask.
Protection for our aftersales customers
There are now two options if you are visiting our workshop:
Option 1: Leave the keys to your vehicle in our letterbox
Option 2: Come into our showroom, use our sanitising station (putting your keys in the bag provided), follow the floor arrows; keeping two metres apart. Follow the signs and wait until there is space. Ensure you keep behind all black and yellow marks on the floor. Perspex screens have been placed on all desk surfaces to ensure customers and staff remain safe.
Exiting the building via the sliding door which clearly marked out. This allows you to enter and exit the building whilst keeping a safe two-metre distance from others.
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COVID-19 safety measures
Matthew Thatcher from Charters Citroen of Aldershot highlights our customer safety measures in response to the COVID-19 pandemic.
Vehicle owners granted six month MOT exemption
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Important Customer Notice
Our thoughts are with those that have been affected by COVID-19. Our priority is to safeguard the health and wellbeing of our customers and staff.
Do you Berlingo? Over 200,000 others do!
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Turn your mobility allowance into the car of your choice with Charters Motability scheme across a wide range of brands and models.